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Bi-Lingual Customer Service Representative

Job Title
Bi-Lingual Customer Service Representative
Employee Type
Employee
Requisition Primary Location
Red Bluff, California
Job Description
We are looking for a High Energy and Compassionate Customer Service Representative to join the team at our location in Red Bluff, CA. This is a full time position with a M-F, day shift 8:00am-5:00pm. Hourly rate is $16/hr + we offer, competitive benefits, 401k and paid vacation! CSRs field incoming calls from our local customers regarding questions on service. This includes billing, new accounts, disputes and general research. CSRs must show empathy and sometimes work with other departments to resolve issues.
If you are interested please apply online at www.wasteconnections.com
DUTIES AND RESPONSIBILITIES:
Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
MINIMUM JOB REQUIREMENTS:
Ability to read, write, comprehend and communicate in English and Spanish.
1 year of Customer Service experience in a high call volume atmosphere.
Experience with MS Word, Excel, and Email. Typing and 10-key skills are also required.
Excellent organization and communication skills.
Ability to analyze and solve problems. Gather data, compile information, and prepare reports.
Apply today and Connect with Your Future!
Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minorities/Female/Disabled/Veterans)
Job Requirements:
Education:
High School
Language:
Spanish (Required)
Certification(s):
Competencies:
Responsibilities:
Skills:
Who We Are
Waste Connections Inc. is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees.
OUR PEOPLE MEAN EVERYTHING TO US
Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do.
Our Opportunities
BUILD TALENT FROM WITHIN
People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You?ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future.
LET?S REALIZE YOUR GOALS TOGETHER
Bring your passion to succeed and you?ll quickly discover that great opportunities are all around you. At Waste Connections, you?ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve.


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